Social Media for Siena AI

Andar’s base was growing—and so were the number of customer success tickets coming in. 

And with these tickets, Andar spent a lot of time explaining the same issues over and over (and over and over). 

So how did Andar go from a laborious manual process to automating *99.9%* of their customer success requests? Enter Siena AI 💛

Thread in comments:

Comment #1

Siena AI is customizable. Andar was able to create workflows for common concerns without sacrificing their brand voice. 

As Andar’s head of customer success put it, “I have the keys to drive however I want.” 

These customizable responses meant that Andar was able to create automations for the vast majority of their customer concerns. 

Comment #2

Siena AI is empathetic. Siena combines human empathy and AI to curate customer conversations that are efficient yet conversational. 

See below for example of how Siena interacts with Andar’s customers. 

[Image of customer interaction] 

Comment #3

Siena AI is speedy. Ultimately, no amount of empathy can make up for a slow response time.

Thankfully, with Siena, Andar didn’t have to choose between compassion and speed. 

Siena responded to new tickets within minutes, no matter how complicated the customers’ concerns. 

Ready to learn more? Read the full case study here: LINK

Social Thread #2
Main post

Andar creates full-grain leather goods that stand the test of time. But with customer success tickets piling up, time was not always on their side. 

The challenge: how to quickly respond to customers without sacrificing the compassionate voice their brand was known for?

The solution: Siena AI ✨

Check out the comments to learn how Siena upped Andar’s customer positivity rate to *98%*. 

Comment #1

“It makes people feel like they are a priority and not just a number.” Siena’s empathetic voice treats each customer like an actual person. 

Through Siena, Andar didn’t just rattle off answers. They provided care and understanding while still solving customer’s problems. 

Comment #2

“We never have any discrepancies when it comes to data and language.” Siena AI is fully customizable, a feature Andar took full advantage of. 

Since Andar was able to control what solutions Siena offered to customers, there were little to no mistakes made in CX conversations. 

Comment #3 

“Siena was always willing to help, and that was one thing that set them apart from any other competitor.” Andar found out firsthand that Siena practices what we preach. 

Siena’s customer care team was there during the first month of implementation and beyond. That care continues as Siena grows to increase our offerings. 

Want to learn more? Read the full case study here: LINK